Privacy Policy

Sky Rise Automotive (“we,” “us”) runs skyriseauto.com. This policy explains what information we collect, why, who we share it with, and the choices you have. We’re based in Las Vegas, Nevada.

1. Information we collect

What you choose to send us. When you call, text or email us — including through the service request form or a vehicle’s “text / email about this car” buttons — we receive what you include, such as your name, phone number, email address, vehicle details and a description of the problem. The form on this website does not send anything to our server: it opens your own email or messaging app with the message filled in, and your email or phone provider delivers it.

Customer accounts. If you create an account, we store your first and last name, email address, phone number, a securely scrambled (hashed) version of your password — never the password itself — your customer ID, when you signed up and last logged in, and whether your email is verified. If you have a membership or we work on your vehicles, we also keep your membership status and dates and your vehicle details (such as VIN, year, make, model, license plate, color and mileage). We keep a record of account activity (for example sign-ins and changes) to protect your account.

Technical information. Like every website, our server receives basic technical details with each visit: your IP address, browser and device type, the page requested and the website that referred you. We use this to deliver pages, keep the site secure (for example, limiting excessive requests and blocking repeated failed sign-in attempts) and count visits.

Visit counts. We count visits on our own server. We do not use cookies for this and do not store your IP address. A one-way code that changes every day is used to avoid counting the same visitor twice, so visits can’t be connected from one day to the next. We keep only daily totals: pages viewed, device type (phone, tablet or computer), referring website, and taps on our call, text and email buttons.

Error reports. If a page breaks in your browser, a short technical report (the error message, the page and browser type) may be sent to our server so we can fix it.

Children. This site is not directed to children under 13 and we do not knowingly collect their information.

2. How we use information

• To answer your questions, schedule and perform repairs, provide estimates, and respond to vehicle sale inquiries.
• To run your customer account: logging you in, verifying your email, resetting your password, and sending account and membership emails.
• To operate, secure, troubleshoot and improve this website.
• To comply with the law and protect our rights and the safety of others.

3. Who we share information with

We share information only with these categories of third parties, and only as needed:

• Service providers that run our website and communications: our website and database host (Railway), our email delivery service for account emails (Resend), our business email provider, and phone and text carriers.
• Font delivery: this site loads its fonts from Google Fonts, so your browser connects to Google, which receives your IP address and browser information. See Google’s privacy policy.
• Vehicle data lookup: when we list a car, its VIN may be checked against the U.S. government’s NHTSA vehicle database. No visitor information is included.
• Legal and safety: when required by law, or to protect rights, property or safety.
• Business transfer: if the business is sold or reorganized.

We do not sell your personal information and we do not share it for advertising.

4. Cookies and tracking

• Browsing our site sets no cookies. We don’t use advertising or analytics cookies.
• No third parties track your activity over time or across other websites through our site.
• The only cookies we use are strictly necessary sign-in cookies: one if you log in to a customer account (it keeps you logged in for up to 30 days, or until you log out), and one for our staff’s private admin area. They contain only a random code — no personal details.
• Because we don’t use non-essential cookies, there’s no cookie banner. If that ever changes, we’ll update this policy and ask for consent where required.

5. How long we keep information

• Customer accounts: for as long as your account is open. When an account is deleted we remove your name, email, phone and password; only your customer ID number and records we must keep for legal or tax reasons remain.
• Records of account emails we send (recipient, type, date and delivery status): up to 2 years.
• Daily visit totals: about 13 months.
• Error reports: the most recent 200. Admin sign-in security records: the most recent 100.
• Messages you send us: in our email and phone for as long as needed to serve you and keep normal business records.
• Our hosting provider may keep short-term server logs under its own policies.

6. Security

The site is served only over encrypted HTTPS and uses industry-standard protections against common attacks. No website can be 100% secure, so please don’t send sensitive information like payment card numbers by text or email.

7. Your choices and rights

If you have an account, you can view and update your name, phone, email and password, and request deletion of your account, any time on your My Account page.

To review, correct or delete any other information you’ve sent us, email D.Fernandez@skyriseauto.com or call (702) 981-8416.

Nevada residents: we do not sell covered information as defined in Nevada law (NRS 603A). You may still submit a verified request directing us not to sell it by emailing D.Fernandez@skyriseauto.com with the subject “Nevada Opt-Out Request.” We’ll respond within 60 days.

Residents of other states may have additional rights under their state’s laws. Contact us and we’ll help.

8. Links to other websites

Links to other sites are provided for convenience. Their privacy practices are their own.

9. Changes to this policy

If we change this policy, we’ll post the new version here with a new effective date. Material changes will be noted at the top of this page.

10. Contact us

Sky Rise Automotive · Las Vegas, Nevada
D.Fernandez@skyriseauto.com · (702) 981-8416